We are looking for a Junior Tech Support Assistant to represent the department in the day-to-day running of a studio in Paris. This is a great opportunity to start a career in the IT world, and also in the VFX industry. You will have the chance to work in environments split across England and France. 

Purpose of the Job:

To manage the resolution of 1st line support incidents, problems and requests within service and operational level agreements, working with 3rd parties and colleagues within the wider IT team where necessary.

To provide set up, support & technical assistance to all customers, making an important contribution to overall IT service delivery and providing an excellent standard of service to all customers.

Responsibilities

Timely first line support to the company's customers (via e-mails and live chat, and in person).

Ability to work under pressure.

Happy to work on tasks independently or to collaborate with others.

Logging and managing IT support requests using helpdesk ticketing software.

Working in an over growing industry with lots of challenges.

Provide support to users across the company (London, Paris).

Provide assistance in hardware setup, configuration and software installation and troubleshooting of IT desktops, peripheral and mobile devices, as required.

End to end IT asset and lifecycle management to include procurement, stock and inventory management, request fulfilment, maintenance, storage and disposal.

Participate in a new starter onboarding to the company.

Create, manage and maintain user’s access and network permissions.

Requirements:

English: ability to communicate effectively written and spoken.

French: ability to communicate effectively written and spoken.

We Accept YOU
We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger, more creative and ultimately better at what we do. Being respectful and kind to people irrespective of race, colour, age, national origin, religion, sexual orientation, gender identity and/or expression or disability is what we expect of everyone who works for One of Us. If you feel the same, come and join us.

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We care about our staff, clients, the community we work in and the world we live in. We want to have a positive impact for all of our stakeholders. This commitment means we have begun our journey to becoming a certified B Corp and not only make beautiful pictures, but to create a fairer more sustainable future. Stay tuned for updates on our journey!